Frequently Asked Questions
Are you qualified?
Absolutely. Safety is our priority. All our activity staff hold National Governing Body qualifications for the activites they manage and are first-aid trained and DBS cleared. We are also accredited by numerous bodies, including the Adventure Activities Licensing Authority (AALA), British Canoeing, the DofE and more.
Are your hotels and centres checked?
They are. We regularly inspect all of our hotels and centres for safety in and around the property, accessibility, cleanliness, facilities, kitchen standards and more. Better still, we have long-standing partnerships with most of our hotels and centres to ensure the utmost quality.
Is my school's and student's money safe?
Absolutely. We use a client trust account for any payments you make to us.
Do students have to wear helmets?
If the activity requires helmets (e.g. rock climbing) students will be supplied with a helmet and it will be fitted correctly for them by a professional. For skiing, we have made it compulsory for all participants to wear helmets.
Some of my students can't swim. Is that a problem?
Not at all. Students are required to wear buoyancy aids for all water-based activities. However, if you have students that cannot swim 20m unaided, we do ask you to let us know on the form provided so that we can make our instructors aware.
How much spending money should students bring?
On all our trips, students have the opportunity to socialise and buy souvenirs. We therefore suggest £10 per day of spending money or the equivalent in the local currency.